Siebel Technology Blog

It’s been a busy time for me over the last couple of weeks. However, I’m working on a new Siebel 8.1 site at the moment and I’ve started delving into Assignment Manager – specifically around Cases and Activities for now, but we’ll see how things progress. My articles will be less regular than before, but [...]

Configuring a Wireless application is very much like any other app development task in Siebel Tools. The Wireless application is made up of a number of object types. Again, I’m using Service as an example, but this could be substituted for Sales or whatever: Application (Siebel Service Wireless) Screens (*SWLS Service*) Views (*SWLS Service*) Applets [...]

Siebel Wireless can be tweaked to support a number of different target devices. BlackBerries, iPhones, Nokias and so on, all have different amounts of screen real estate and their browsers all have different capabilities. Siebel Wireless offers you the ability to tweak the layout and functionality of pages delivered to a device, based on the [...]

Getting started couldn’t be easier! I’m using Siebel Service as an example – Siebel Sales is exactly the same but uses the ‘Siebel Sales Wireless’ Object Manager. Follow these steps to enable Siebel Wireless: You’ll need the Siebel Wireless license key. Go to Administration – Application > License Keys and add it in Restart the [...]

Siebel Wireless has been around for a while now. Along with Siebel Handheld and Siebel Mobile, it has been part of a number of solutions for delivering CRM via mobile computing. There are pros and cons of each as you’d expect. For example, Siebel Mobile runs off a local database while Siebel Wireless is a [...]

Last time we talked about the concepts involved in authentication using Active Directory. This week, we’ll have a look at how to apply these concepts by creating an authentication profile in Siebel, for use by an Object Manager. First up, go into Site Map > Administration – System Configuration > Enterprises > Profile Configuration If [...]